tc999's Privacy Policy

tc999 is a trusted online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you use tc999's website and services, how we use it, with whom we may share it, and how we keep it secure.

By creating an account on this platform or using its services, you will be considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

1 Information Collection

1.1 Information You Provide Directly

When registering an account at tc999, processing payments, or contacting us, you may voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi National ID or passport number (for identity verification)
• Payment information related to bKash, Nagad, Rocket or bank transfer
• Residential address
• Support requests and communication content

1.2 Automatically Collected Information

When you use the tc999 platform, certain technical information is collected automatically, such as:

• IP address and device identifier
• Browser type and operating system
• Page visit logs, session duration and click patterns
• Cookie and local storage data
• Activity timestamps according to Bangladesh Standard Time (BST, UTC+6)

1.3 Information Received from Third Parties

We may receive information from trusted third parties when required for identity verification, fraud prevention or payment confirmation. These third parties operate under their own privacy policies.

2 Purpose of Using Information

tc999 uses your information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

• Creating, verifying and maintaining your account
• Processing deposits, withdrawals and transactions
• Running betting and gaming services without interruption
• Identifying and resolving technical issues

2.2 Security and Legal Compliance

• Preventing fraud, money laundering and other criminal activities
• Ensuring account security and blocking unauthorised access
• Complying with applicable laws and regulations
• Ensuring responsible gaming and identifying at-risk behaviour

2.3 Customer Support

• Providing support via 24/7 live chat and email
• Resolving complaints and answering queries
• Analysing user feedback to improve service quality

2.4 Communications and Notifications

• Sending transaction confirmation messages
• Account security alerts
• Promotional offers and updates where you have given consent

3 Information Sharing and Disclosure

tc999 does not sell your personal information to any third party. However, information may be shared in a limited way in the following cases:

3.1 With Service Partners

Information may be shared with trusted service partners for payment processing (bKash, Nagad, Rocket and bank transfer), identity verification and management of technical infrastructure. These partners are bound by strict confidentiality terms and may not use the information without our instruction.

3.2 For Legal Obligations

It may be necessary to disclose information to comply with a court order, a lawful request from a law enforcement agency, or applicable legal obligations.

3.3 In Cases of Business Restructuring

User information may be transferred in the event of a company merger, acquisition or asset transfer. Should such a change occur, we will notify you in a timely manner.

4 Data Protection and Security

tc999 uses industry-standard technology and practices to protect your information:

• SSL Encryption: Data is kept secure during transfer via TLS/SSL protocols.
• Encrypted Storage: Sensitive information that is stored is kept in encrypted form.
• Access Controls: Only authorised personnel have access to specific data.
• Regular Security Audits: System security is reviewed on a regular basis.
• Two-Factor Authentication: The option to add an extra layer of protection to your account is available.

However, no data transfer over the internet or electronic storage can be claimed to be 100% secure. We make every effort to protect your information, but a guarantee of complete security is not possible.

5 Cookie Policy

The tc999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and running core services.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For analysing site usage and making improvements.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some tc999 services from working correctly.

6 Data Retention Period

tc999 retains your information only for as long as necessary:

• Active account data: until the account is closed.
• Financial transaction records: for the period determined by applicable legal obligations.
• Identity verification documents: for as long as required to meet regulatory requirements.
• Customer support communications: for a limited period after the support request is resolved.

Once the retention period ends, information is securely deleted or anonymised in a way that cannot be recovered.

7 Your Rights

As a tc999 user, you have the following rights over your own information:

7.1 Right to Access

You may request at any time to know what information we hold about you.

7.2 Right to Rectification

You have the right to request correction if any of your information is inaccurate or incomplete.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before a specified period.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing purposes. We will act on this immediately.

7.5 Right to Data Portability

In certain circumstances you have the right to receive your information in a structured and commonly readable format.

8 Privacy of Minors

tc999's services are for those aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the relevant account.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

9 Third-Party Links and Services

Third-party service providers used on the tc999 platform (such as payment gateways or game software developers) have their own privacy policies. tc999 is not responsible for the privacy practices of these third parties. We encourage you to review the individual policies of these services.

10 Policy Changes

tc999 reserves the right to update this Privacy Policy at any time. For any significant changes:

• A notification will be sent to your registered email.
• A clear notice will be displayed on the website.
• The "Last Updated" date at the top of this page will be changed.

If you continue using the service after changes take effect, you will be considered to have consented to the new policy. If you do not agree with the changes, you may request that your account be closed.

11 Contact Information

If you have any questions, concerns or complaints about this Privacy Policy, you can contact us. Our data protection team will try to resolve any request as quickly as possible.